Which problem is in front of you?

We lead with the problem, never the category. Find yours; it opens onto the solution, the executive it belongs to, and the tools it works alongside.

Can I defend my reasonable steps?

Accountability · for the CRO · General Counsel

Where does our knowledge go when people leave?

Knowledge · for the CDO

Why do architecture decisions take months and expire in weeks?

Architecture · for the CIO · Chief Architect

Do we actually know what skills we have?

Capability · for the CHRO

Why can't we trust AI at scale?

Cognitive · for the CTO · CAIO

Why are journeys designed in isolation?

Experience · for the COO · CCO

Why can't we see the return on transformation?

Value · for the CFO

Why does strategy disappear into programmes?

Decision · for the CEO · CSO

Bring us a challenge worth solving.

Tell us the proposition, architecture decision, or transformation problem you are facing. We will tell you, honestly, whether and how we can help.

Discuss a challenge

Get Observatory updates by email

Living models and Field Notes on the future of banking. Published when the model changes, not on a schedule.